- Payment & Shipping
Payment & Shipping
ACCEPTED PAYMENT METHODS
NON-ACCEPTED PAYMENT METHODS
Cash on Delivery (COD)
*We accept most credit cards with an international billing addresses with the exception of Japan.
CHARGES & CREDIT HOLDS
Credit cards are charged at the time the order is placed.
Only one credit card may be used per transaction.
If you order multiple items, your order may arrive in multiple shipments, however you will only be charged once for shipping costs.
When we have special offers, the coupon code sent via our marketing emails can be applied directly to your order. Simply enter the promotional code in the space provided in the Shopping Bag and hit the "Checkout" button. The value of the promotion will be applied to your total order cost at checkout. It will not appear on a line-item basis.
State laws require that we charge applicable sales tax on orders shipped to addresses in New York.
ORDER AND SHIPPING CONFIRMATION EMAILS
You will receive an order confirmation email once your order has been received. In addition, we will send you an email to confirm your order has shipped that will include the UPS tracking number for your package.
We offer FREE Standard Ground shipping via UPS to all 50 states.
Delivery in 2-5 business days after processing
Additional Shipping Options Include
Two-Day via UPS = $20
*Delivery in 2 business days after processing
Next Day Air via UPS = $25
*Delivery the next business day after processing
We do not offer Saturday or Sunday delivery via UPS.
Delivery to P.O Boxes and Military Post Offices is available via USPS only.
Once you have placed your order, our team will get busy locating and shipping your item/s. The time in which your order is processed depends on the day and time you place your order, your chosen shipping method, and how busy our experts are. Please see full details below. Standard Ground Orders typically ship within 72 hours from the time they begin processing, pending availability and credit card verification. For Priority Shipments (2nd day & Next Day Air), orders placed Monday-Friday before 1pm ET (excluding holidays) will begin process that day. Orders placed after 1pm (excluding holidays) will begin processing the next business day.
You will receive an order confirmation email within 24 hours of checking out. This email tells you that your order was received. You will see a charge on your card directly after checking out. You will receive a shipment confirmation email when your order ships. This email will include a USPS or UPS tracking number. It can take up to 48 hours for USPS or UPS to update the status of your delivery.
If for some reason we are unable to fulfill your order (though we’ll try our best!), you will receive a cancellation email notifying you that we are unfortunately unable to fulfill your order. Your card will be refunded at this time. Please contact your bank with any authorization hold concerns.
CANCELING OR CHANGING AN ORDER
Please contact Customer Service by email at firstname.lastname@example.org to find out if it is possible to modify or cancel an existing order. Please be advised that once an order has been finalized we are unable to make any modifications to the order including cancellations.
TRACKING YOUR ORDER
You can track your order in two ways:
1. Check your email. Your tracking number will be in your shipment confirmation email.
2. If you have a registered account on tracyreese.com you can check the status of your order any time.