Tracy Reese Customer Service

Contact Us

By phone: 212-398-9300 Customer Call Center Hours: Monday-Friday (excluding holidays), 9am-6pm EST. While we are not available to answer each and every call as it comes in, please always leave a voicemail and someone will get back to you within the hour!
By email: shop@tracyreese.com One of our team members will respond to you as soon as we can. We answer emails Monday through Friday (excluding holidays) and most queries get a response within 24 hours.

Return Policy

Tracy Reese is happy to refund full-price merchandise that is unused and accompanied by a receipt within 30 days of the receipt of the package. We do not accept returns of sale merchandise. Please follow the following process to issue your return:

  • Please email shop@tracyreese.com in order to request a Return Authorization Form (RA)
  • Once you have received a Return Authorization Form (RA), please print this form and place inside the box with the unworn item to be returned. Please note that all items including any attachments, adornments, trim, belts, etc must be inclued. Returns can be shipped to: ATTN: WEB RETURNS, TR Designs c/o Creative Logistics, 587 Industrial Road, Carlstadt NJ 07072
  • All returns must be received back to us within 30 days of your receipt of the package.
  • Please note that all sale merchandise is final sale and not returnable or exchangeable.
  • Unworn, undamaged merchandise must arrive at the address above within 30 days of your receipt of the shipment. Merchandise must be returned in their original condition and with all garment tags attached.
  • Shoes must be returned new, unworn and in their original, undamaged shoebox as this is considered part of the product.
  • To ensure that your return is adequately protected in transit, we recommend you send your items to us in the original packaging provided and use a carrier with whom you can track your goods to ensure they are received.
  • Customer shall be responsible for the costs of return shipping.
  • Once we receive the goods, in their original condition, your original form of payment will be credited within 5 business days.
  • You will be notified via email once this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from tracyreese.com. For returns, please only use the method indicated above.

Exchanges

Due to the select, limited nature of our merchandise, tracyreese.com regrets that we cannot guarantee availability of merchandise for exchanges. Please email shop@tracyreese.com for exchange assistance to ensure that we have additional sizes available for you should you need to exchange a similar styled garment.

Price Adjustments

Price adjustments are available at tracyreese.com within 7 days of original purchase. To request a price adjustment, please contact shop@tracyreese.com and we will assist you.

Damaged Items & Warranty

If your item/s arrives damaged, please email us shop@tracyreese.com and our customer care team will help you receive a replacement item or credit. If you are unhappy with your purchase, we will replace it or refund you. Simply email us at shop@tracyreese.com.

Payment Options

TracyReese.com accepts U.S issued Visa, Mastercard, American Express, and Discover credit cards. Unfortunately, at this time, Tracy Reese does not accept money orders or cash on delivery (COD). Gift certificates are not available for purchase or redemption at tracyreese.com at this time and we don’t currently accept store credits for online purchases.

Charges & Credit Holds

Credit cards are charged at the time the order is placed.

Shipping

We offer FREE Standard Ground shipping to all 50 states!


Standard Ground via USPS = Free
Two-Day via UPS = $20
Next Day Air via UPS = $25


We ship to 50 US States via USPS with delivery Monday-Saturday and ship via UPS with delivery Monday-Friday.


If you order multiple items, your order may arrive in multiple shipments, however you will only be charged once for shipping costs.


Shipping times are as follows:
Standard Ground via USPS= Delivery in 2-5 business days after processing

2nd Day Air via UPS = Delivery in 2 business days after processing 

Next Day Air via UPS = Delivery the next business day after processing


Apologies but we do not offer:
Sunday delivery via USPS
Saturday or Sunday delivery via UPS

International shipping now available (to most countries except Japan)! We have partnered partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers.

 

Delivery to P.O Boxes and Military Post Offices available via USPS only.


    • Once you have placed your order, our team will get busy locating and shipping your item/s. The time in which your order is processed depends on the day and time you place your order, your chosen shipping method, and how busy our experts are. Please see full details below. Standard Ground Orders typically ship within 72 hours from the time they begin processing, pending availability and credit card verification. For Priority Shipments (2nd day & Next Day Air), orders placed Monday-Friday before 1pm ET (excluding holidays) will begin process that day. Orders placed after 1pm (excluding holidays) will begin processing the next business day.

    • You will receive an order confirmation email within 24 hours of checking out. This email tells you that your order was received. You will see a charge on your card directly after checking out. You will receive a shipment confirmation email when your order ships. This email will include a USPS or UPS tracking number. It can take up to 48 hours for USPS or UPS to update the status of your delivery. 
      If for some reason we are unable to fulfill your order (though we’ll try our best!), you will receive a cancellation email notifying you that we are unfortunately unable to fulfill your order. Your card will be refunded at this time. Please contact your bank with any authorization hold concerns. 

  • Canceling or Changing An Order: Please contact Customer Service by email at shop@tracyreese.com to find out if it is possible to modify or cancel an existing order. Please be advised that once an order has been finalized we are unable to make any modifications to the order including cancellations.

Tracking Your Order

You can track your order in two ways: 1. Check your email. Your tracking number will be in your shipment confirmation email. 2. If you have a registered account on tracyreese.com you can check the status of your order here at any time.

Sales Tax

State laws require that we charge applicable sales tax on orders shipped to addresses in New York.