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Returns & Exchanges

RETURNS
Tracy Reese is happy to refund full-price merchandise that is unused and accompanied by a receipt within 30 days of the receipt of the package. Sale merchandise is redeemable for exchanges or store credit only. Please follow the following process to issue your return:

Registered Customers
- Log-in to your account
- Click on MY ORDERS on the left
- Click on View Details on the order you want to return
- Click on Return on the upper right-hand corner
- Proceed with the return process and once completed, click on SUBMIT. (For Sale items, Exchange, or Store Credit options only) 
- Once submitted, we will review and authorize the return. After we authorize the return you will receive an email with a return #.
- When you receive this email, please log into your account, click on MY RETURNS
- Click on VIEW RETURN for the return # that was authorized. Once you click on this, please select PRINT RMA. Print out a copy of the RMA and include it in with the item you are returning.

 Guest Checkout Customers
- Click on ORDERS & RETURNS at the bottom of the homepage
- Enter the requested info and CONTINUE
- Next click on RETURNS on the upper right-hand corner 
- Proceed with the return process and once completed, click on SUBMIT. (For Sale items, Exchange, or Store Credit options only)
- Once submitted, we will review and authorize the return. After we authorize the return, you will receive an email with a return #.
- When you receive this email, please click on ORDERS & RETURNS and enter your information. Click on CONTINUE.
- Click on the RETURNS tab. Once you click on this, please select PRINT RMA. Print out a copy of the RMA and include it in with the item you are returning.

Once you have received a Return Authorization Form (RA), please print this form along with a copy of your packing slip and place inside the box with the unworn item to be returned. Please note that all items including any attachments, adornments, trim, belts, etc must be included.
Returns can be shipped to:
TR Designs c/o Creative Logistics
ATTN: WEB RETURNS
773 Cranbury South River Road
Suite 100
Monroe Township, NJ 08831

All returns must be received back to us within 30 days of your receipt of the package.

Please note that all sale merchandise is redeemable for exchanges or store credit only.

Unworn, undamaged merchandise must arrive at the address above within 30 days of your receipt of the shipment. Merchandise must be returned in their original condition and with all garment tags attached.

Shoes must be returned new, unworn and in their original, undamaged shoebox as this is considered part of the product.

To ensure that your return is adequately protected in transit, we recommend you send your items to us in the original packaging provided and use a carrier with whom you can track your goods to ensure they are received.

Customer shall be responsible for the costs of return shipping.

Once we receive the goods, in their original condition, your original form of payment will be credited within 5 business days.

You will be notified via email once this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from tracyreese.com. For returns, please only use the method indicated above.

EXCHANGES
Due to the select, limited nature of our merchandise, tracyreese.com regrets that we cannot guarantee availability of merchandise for exchanges. Please email shop@tracyreese.com for exchange assistance to ensure that we have additional sizes available for you should you need to exchange a similar styled garment.

DAMAGED ITEMS & WARRANTY
If your item(s) arrive(s) damaged, please email us shop@tracyreese.com and our customer care team will help you receive a replacement item or credit. If you are unhappy with your purchase, we will replace it or refund you.

SALE MERCHANDISE
ALL Sale Merchandise is FINAL SALE. Refunds for sale merchandise is issued in the form of store credit.

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